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Booking & Cancellation Policy

1. Bookings & Payments

All FF Tour experiences must be booked in advance through our official website.

A booking is considered confirmed once payment has been successfully completed. Guests will receive a booking confirmation with the details of their experience, including the date, time, meeting point, and any relevant instructions.

2. Cancellations & Refunds

For bookings made directly through the FF Tour website, the following cancellation policy applies, subject to any specific terms stated at the time of booking:

  • 14 days or more before the scheduled experience: Guests may cancel their booking and receive a full refund.
  • Less than 14 days before the scheduled experience: Bookings are non-refundable and cannot be cancelled for a refund.

Refunds, where applicable, will be processed using the original payment method. Processing times may depend on the payment provider.

3. Late Arrivals & No-Shows

Guests are responsible for arriving at the designated meeting point at the scheduled time. No-shows and late arrivals are treated as missed experiences and are non-refundable.

Guests arriving more than 15 minutes late may be denied access to the class or tour.

4. Group Size & Participants

The booking is valid only for the number of participants selected at checkout.

Additional participants on the day of the class are not guaranteed and subject to availability and approval.

Children must be included in the total number of participants.

5. Changes or Cancellations by the organizer

FF Tour reserves the right to make reasonable changes to an experience when necessary due to unforeseen circumstances, safety concerns, instructor or guide unavailability, or circumstances beyond our reasonable control.

If FF Tour must cancel an experience and cannot offer a suitable alternative, guests will be offered a full refund or the option to reschedule.

No additional compensation will be provided.

6. Gift Cards & vouchers

Gift cards and vouchers are non-refundable.

Missed experiences booked with gift cards are considered redeemed and are not eligible for refunds or rescheduling.

7. Contact

For any questions or requests, please contact: info@ff-tour.com